Frequently Asked Questions
Is there a 30 day no quibble money back guarantee?
If you cancel within 30 days and you’re not completely satisfied, we’ll refund you your initial subscription fee. No questions asked.
But please bear in mind effective search engine optimisation takes time and requires sustained commitment to succeed (we’re here to help!)
Do I have to sign a long-term contract?
Nope. Our subscription is a modest monthly fee with the option to cancel with one billing period notice. You can of course choose to pay for an annual rolling contract – this locks in your prices and gives you a whopping 17% discount (you only have to give us 30 days prior notice if you don’t want to renew in subsequent years).
Do you offer training?
We offer email support during UK and US office hours. We also have an online knowledgebase, ‘how-to’ videos and a comprehensive user manual. Our Jumpstart and Accelerator programmes are designed to help customers get the most out of the software. Discuss what option would suit you best with your Client Success Manager.
Do you offer SEO services and consultancy?
Sorry not anymore – we’re concentrating 100% on our SEO software. But do contact us here if you need suggestions, as we know lots of people who can assist you. And you can rest assured that if they’re using our software then they’ll be serious about SEO and committed to running your SEO campaigns in a systematic and ethical way.
What are the additional ‘Usage Charges’ for?
The ‘Free’, ‘Start-up’ and ‘Growing’ Packages have fixed allowances, so you may add more sites (maximum 10) and an unlimited number of keywords, pages crawled and backlinks. Extra ‘Usage Charges’ apply per month but you are always warned prior to doing anything that will incur more costs.
All prices subject to VAT or other relevant local taxes where applicable.